Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answerNot programmed

PinNet fob system Programming On-board web server Fob or code not working Not programmed

Recommended guidancePinNet fob system

What to check

Check that the code has been added to the system, either through the built-in web server or the PinNet portal for sim connected contract customers.

Login to the built-in web server and click the 'users' menu option to see if the code is listed, active and relays switched on.

ID13533