Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answerDoor contacts failed

Locks, Releases and Coded access keypads Electric locks Cisa locks Not unlocking Door contacts failed

Recommended guidanceLocks, Releases and Coded access keypads

What to check

In order to get power to the CISA lock on the door, a pair of spring door contacts flush in the door frame may be fitted.

These spring loaded contacts move the electrical wire connections and can break off, so check the connections behind the spring contacts.

Reconnect.

Or fit a Door Loop

DL-W white

DL-B brown

DL-ARM armoured tube

https://www.entryphone.co.uk/shop/productdetail/DL-W

https://www.entryphone.co.uk/shop/productdetail/DL-B

https://www.entryphone.co.uk/shop/productdetail/DL-ARM-12

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