Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answerMotorised gates

Locks, Releases and Coded access keypads Motorised doors Self powered locking Motorised locks Motorised gates

Recommended guidanceLocks, Releases and Coded access keypads

What to check

Third party locking systems should have their own power supply and have an RTE (request-to-exit) connection for remote unlocking.

On our Video systems use the relay in the power supply, on our Audio systems use an interface relay.

GPRU

https://www.entryphone.co.uk/shop/productdetail/GPRU

ID13533