What to check
The Request To Exit (RTE) button is likely to trigger some other door control device, such as Keypad or Fob system, If the RTE button fails in short circuit / pressed ON, mode the door will be kept open.
If the RTE button is using Normally Closed contacts directly, test the contacts for continuity.
Corrective Action
Replace RTE button with a suitable type.
Links
Contact us on 020 8870 8635
https://www.entryphone.co.uk/shop/productdetail/PB-VR