Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answerPSU failed

Locks, Releases and Coded access keypads Magnetic locking Fail safe open Door open PSU failed

Recommended guidanceLocks, Releases and Coded access keypads

What to check.

A Fail Open release is like a Maglock it requires 12v DC to keep it locked.

The Power supply is usually 12v DC and may have battery backup in it to maintain security in case of a power cut.

Check output voltage, replace power supply.

PSU-12v2A

BATT-7AH 12v 7Amp Hour

BRDG-RECT

https://www.entryphone.co.uk/shop/productdetail/PSU-12V2A

https://www.entryphone.co.uk/shop/productdetail/BATT-7AH

ID13533