Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Prefer to talk?020 8870 8635
Choose the closest answerD1 or D2 open circuit
500 Series Video All phones No Picture D1 or D2 open circuit
Recommended guidance500 Series

What to check

D1 & D2 are video output from the camera unit to the Power Supply/first distributor.

To test the cable, disconnect D1 & D2 at the door panel, and you should have a resistance of about 100 Ohms across the wires, which is the terminating link J1 in the Power Supply.

Corrective Action

Check connections both ends.


ID13533