Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Prefer to talk?020 8870 8635
Choose the closest answer20v wire open circuit
200 Series Video Some phones No Picture, Poor Picture 20v wire open circuit
Recommended guidance200 Series

What to check

The power supply, once started, only provides 20v for typically 1 minute before timing out.

You will need to find the 900-VS4 video distributor that feeds this group of affected phones.

At the 900-VS4, start the PSU timer by shorting ""SIG"" to ""-"" wires, (you will need to check at phone or PSU for the wires colours), check the 20v + -  input terminals voltage and that it is continuing to the monitors.

Corrective Action

Beware of tucking excess unsheathed coax behind the 900-VS4 pcb as this can cause shorts.

Use spare conductor as required, or Rewire.


ID13533