Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answerLCD Screen failed

200 Series Video One phone No Picture, Poor Picture LCD Screen failed

Recommended guidance200 Series

What to check

Usually a Monitor on power up will turn from Black to Dark grey or blue with no video input, Check you have 20v DC input.

Replace phone PCB.

Change to the newer version with larger screen, 232V

ID13533