Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

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Choose the closest answerCBP wire disconnected
200 Series Ringing All phones Not ringing CBP wire disconnected
Recommended guidance200 Series

What to check

CBP wire stands for 'Common Bell Push' and is the AC common feed to all ringing buttons.

If this becomes broken between buttons, some or all buttons will not ring.

Check the CBP wire connection and buttons for loose screws.

You should have 12v AC across each buttons 2 screws (assuming that there is a phone on the end of the ringing wire).

Corrective Action

Reconnect.

Additional notes

The CBP wire comes from the power supply or a relay board.


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