Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Choose the closest answer1 wire at lock disconnected

200 Series Door Release One phone Not releasing 1 wire at lock disconnected

Recommended guidance200 Series

What to check

Terminal 1 is for the top button and, when pressed, connects to G.

If you have a door release, you should have 12v AC between 1 & G.

Re connect.

ID13533