Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

Prefer to talk?020 8870 8635
Choose the closest answerHandset microphone failed
200 Series Audio Some phones Low hum on speech Handset microphone failed
Recommended guidance200 Series

What to check

With the telephone cover removed listen for the hum at the handset earphone and then disconnect the wire connected to the 'P' terminal. If the hum stops this indicates the microphone has failed or is failing.

Corrective Action

Replace the microphone or the handset. Identify the model of the telephone using the links below.

Additional notes

Note: We differentiate between the terms 'telephone' and 'handset'.

Links

https://www.entryphone.co.uk/shop/productdetail/200-HS


ID13533