Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

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Choose the closest answerB,F,G connection failed
200 Series Audio One phone Phone dead B,F,G connection failed
Recommended guidance200 Series

What to check

In the telephone check that the wire going to the "F" terminal is making a good connection and that this is also linked to terminals "B" and "G".

Corrective Action

Ensure good connection at "F" "B" and "G"

Additional notes

The "F" wire is the common for speech both ways and, when linked with "B" and "G", which it is on most systems, it is the common for all phone functions.

In a properly functioning system, there will be DC voltage between "F" and "L","F" and "P" and an AC voltage between "F" and "1"


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