Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

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Choose the closest answerE wire short circuit
200 Series Audio All phones No speech to the door E wire short circuit
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What to check

On the door panel speaker unit, measure the voltage between the '+' terminal and the 'E' terminal which should read between 6-12v DC

If there is no voltage between '+' and 'E', disconnect the wire to 'E' and re-measure. If you now have a voltage, this suggests there is a short between the 'E' wire (marked 'P' in the telephone) to the '+' wire.

Corrective Action

Trace the short circuit. This could be anywhere on the system but it is quite common for it to be in a phone that has been disturbed by decorators or builders.

Change the 'E to P' wire for a spare conductors if required.

Additional notes

A method to determine where on a cable a short circuit might be is to measure the loop resistance on the suspect conductors.

CW1308 telephone cable typically has a 100 meter loop resistance of 30 ohms. E.g. a resistance of 3 ohms suggests a short is 10 metres or less away.


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