Technical support

Fault Finding Guide

Work through a few focused questions to identify the likely cause and find the relevant technical guidance.

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Choose the closest answerMic volume too low
200 Series Audio All phones No speech from the door Mic volume too low
Recommended guidance200 Series

What to check

Check the volume setting of door panel amplifier.

Please note - there are two types of amplifier;

3 terminal - marked E, D and C

4 terminal - marked +, -, E and D

NOTE: 'C' and '-' are the same and the terminal marking may be either or both.

For 3 terminal units, the volume is set by the DC voltage output of the power supply. The normal voltage setting is 9V; the higher the voltage the higher the speech volume.

4 terminal units have separate speaker and microphone volume adjustments on the amplifier board itself. Factory setting speaker volume is set at about 1/3 (turn clockwise to increase the gain).

Corrective Action

Adjust volume as required. Either with pots on 4 terminal amplifier or for the 3 terminal amplifier by setting the DC output in the power supplying accordance with the table printed on the label on top of the transformer.

Additional notes

3 terminal part ref: 92ETXAMP (pre-2015)

4 terminal part ref: 10ETXAMP (2015 on)

Links

https://www.entryphone.co.uk/shop/productdetail/PCB-10-ETXAMP

https://www.entryphone.co.uk/shop/productdetail/ETXAMP-3


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